Community

Each month we get together in local work groups to communicate with our staff about any key changes to our business, and to learn about other parts of the business.  We communicate about our vision, strategies, structures and our people. This creates the opportunity for people to learn and share what we are doing across our businesses.

We use this time to share and celebrate our successes.

We achieve an incredible level of support by providing an equal amount of time discussing the 'why' as well as the 'what'. We encourage staff to ask questions and seek to provide clarify about the direction of the company. We strongly encourage suggestions from all employees regarding possible options for service improvement.

We constantly reinforce the important reasons "why" we need to be providing outstanding service to our customers